Refund policy
Returns
Under the Consumer Contracts Regulations, Designed By Sports are happy to exchange or refund your purchase within 14 days if you are not completely satisfied with your goods. Please return to:
Designed By Sports
Green Farmhouse
Green Lane
Aldham
Colchester
CO6 3PR
United Kingdom
Exchanges/Refunds
Items must be returned within 14 days (at your cost returns postage is not included,) unworn and undamaged in its original packaging and still in a re-sellable condition :
- Please contact team@designedbysports.co.uk explaining why you would like to return the item and whether you would like to exchange it or be refunded.
Once the order has been received by Designed By Sports, the replacement (if stock available)/refund will be given within 14 days of us receiving the returned item.
(CHRISTMAS GIFTS - We will make exceptions for items returned or exchanged outside of the 14 days if purchased as Christmas gifts, please notify us by 6th January.)
It is advisable to ask for proof of postage as we are unable to take any responsibility for lost parcels. We Cannot be held responsible for losses of items returned back to us using a non-tracked service.
Faulty Goods
Under the Consumer Rights Act you have a legal right to reject goods that are not of satisfactory quality, unfit for purpose or not as described, and get a full refund.
The right is limited to 30 days from the date that you received the product. No refund or exchange can be offered outside of this time as anything beyond that will be classed as general wear and tear.